Property Management Restoration FAQs

What is property restoration and how does it differ from general contracting?

Property restoration focuses on returning a building to its pre-damage condition following incidents like water, fire, mold, or sewage damage. Unlike general contracting, it involves emergency mitigation, cleanup, and specialized repair services that address specific types of damage.

What services are included in property restoration?

Services typically include water mitigation, fire damage cleanup, mold remediation, sewage cleanup, structural drying, odor removal, and rebuilding affected areas. Prestige NW Restoration provides all of these along with remodeling when needed.

How soon should I contact a restoration company after property damage?

It’s important to contact a restoration company as soon as possible to reduce the risk of further damage. Immediate action helps prevent mold growth, structural deterioration, and higher repair costs.

What is water mitigation, and why is it necessary?

Water mitigation involves removing excess water and moisture to prevent further damage and mold growth. This process usually includes water extraction, drying, dehumidification, and sanitization.

How is fire damage restoration handled?

Fire restoration includes removing damaged materials, cleaning soot and smoke residue, deodorizing affected areas, and rebuilding structural components. Safety inspections and air quality assessments are often part of the process.

What steps are involved in mold mitigation?

Mold mitigation involves identifying the source of moisture, containing the affected area, removing contaminated materials, cleaning surfaces, and applying antimicrobial treatments. Air filtration and post-remediation testing may follow.

How is sewage damage cleaned and restored?

Sewage cleanup includes the removal of waste, disinfection of affected areas, drying, and structural repair. Specialized equipment and protective measures are required to handle biohazards safely.

Will my insurance cover property restoration services?

Most homeowner insurance policies cover restoration for damage caused by sudden and accidental events, such as pipe bursts or fires. It’s best to contact your insurer and review your policy details.

Do you work directly with insurance companies?

Yes, Prestige NW Restoration works with most major insurance carriers. We help document damage, submit estimates, and coordinate with adjusters to streamline the claims process.

How long does a restoration project usually take?

The timeline varies depending on the type and extent of damage. Water and mold mitigation may take a few days, while full fire or sewage restoration with repairs may take several weeks.

Is it safe to remain in the property during restoration?

In some cases, it is safe to stay, such as during minor water damage. For issues involving sewage, fire, or mold, temporary relocation is often recommended for health and safety reasons.

What equipment is used in property restoration?

Restoration equipment includes water extractors, air movers, dehumidifiers, HEPA air scrubbers, moisture meters, thermal imaging cameras, and antimicrobial cleaning agents.

Can I clean up mold or water damage myself?

Small surface mold or minor water spills may be manageable, but significant damage should be handled by certified professionals. Improper cleanup can lead to hidden issues and health risks.

What certifications should a restoration company have?

Look for certifications from the IICRC (Institute of Inspection, Cleaning and Restoration Certification) in water damage, fire restoration, and mold remediation. These indicate proper training and industry standards.

What causes recurring mold problems after restoration?

Recurring mold is usually due to unresolved moisture issues. Proper drying, sealing, and ongoing humidity control are necessary to prevent mold from returning.

How much do restoration services typically cost?

Costs depend on the size and severity of the damage. Water mitigation may range from a few hundred to several thousand dollars, while fire and mold restoration can be more extensive. Estimates are usually provided after an on-site assessment.

What should I do before the restoration team arrives?

If it’s safe, shut off the water source or utilities related to the damage, and avoid contaminated areas. Take photos for insurance purposes and contact your insurance provider to start a claim.

Where is Prestige NW Restoration located?

We are based in Vancouver, WA, and provide full-service restoration throughout Clark County and surrounding areas.

What areas do you serve outside Vancouver?

We also serve Ridgefield, Camas, Battle Ground, Washougal, and other nearby communities in Southwest Washington.

How can I contact Prestige NW Restoration?